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RICHARD S. GLASS
2226 Columbia Avenue
Pittsburgh, PA 15218
(412) 287-1335 Cell
richg@pcrxpittsburgh.com
OBJECTIVE: To secure a position in the computer field that
provides the opportunity for professional development and further career
growth
WORK HISTORY:
FUTURE POS OF PA/CUTTING EDGE SOLUTIONS
5/2007 to 11/2009: Point of Sale Installer/System
Support Specialist
- Install Future POS software systems, train and
support end users
- Support dealer network that installed Future POS
software systems
- Assess, evaluate, troubleshoot and document
software glitches
- Test new Future POS SQL software version for
glitches and hardware compatibility
PCRX PITTSBURGH
1/2002-Present: Owner
- Design and maintenance of company website
- Virus, Spyware, Adware removal and subsequent
operating system repair
- Generate advertising revenue through affiliate
advertising programs
- Informational article writing to provide relevant
web content for readers
- Participate in affiliate marketing programs
ROTH COMPUTER REGISTER COMPANY
3/2000 to 5/2007: Point of Sale Computer Programmer
- Assembly, administration, and implementation of
Windows NT, 2000 and XP networks
- Installation of peripheral components for serial
devices and input devices
- Configuration of secure network protocols,
relational and SQL databases
- Work with and provide training and support for
installed systems including Future POS, Aloha, Micros, PC Poll and
Microsoft Store Operations Software
- Troubleshoot and repair system problems including
hardware and software related issues
LGAR HEALTH AND REHABILITATION CENTER
12/1991 to 3/2000: Lead Cook /Dietary Supervisor
- Assure the compliance of all standards set by the
facility as well as Federal, State and County regulations to provide
quality service and meal preparation
- Prepare and maintain quarterly budget information
- Install, administrate and troubleshoot hardware
and software for dietary department
EDUCATION:COMPUTER TECH
Pittsburgh, PA
Certificate PC/LAN Administration
3/1999 to 5/2000
PENNSYLVANIA INSTITUTE OF CULINARY ARTS
Pittsburgh, PA
Associates Degree in Specialized Technology
Maintained President’s List
3/1988 to 10/1989
ADDITIONAL SYSTEM ABILITY:
- Build, install and troubleshoot PC and network
hardware components
- Install and administrate Windows 95, 98, NT, 2000
and XP Professional operating systems
- Proficient with Microsoft Word, Excel, Access,
Front Page, Faircom Ctree Databases, and Adobe Photoshop CS.
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